Learnloopz Technologies Private Limited

Website: www.learnloopz.com

Last Updated / Effective Date: 9 September 2026

This Refund and Cancellation Policy (“Policy”) explains when and how you can request a refund or cancel a paid purchase made on the Learnloopz platform (“Platform”), operated by Learnloopz Technologies Private Limited (“Learnloopz”, “we”, “us”, or “our”). This Policy forms part of, and should be read together with, our Terms and Conditions.

1. Scope of this Policy

This Policy applies to two kinds of paid purchases on the Platform:

• Premium Subscription: a paid subscription purchased directly from Learnloopz that unlocks additional platform features.

• Mentorship / Paid Sessions: a paid mentorship session, course, or similar offering created and priced by a Teacher, which you purchase through the Platform.

Except where this Policy specifically distinguishes between the two, the same rules apply to both.

2. The 3-Day Money-Back Guarantee

Learnloopz offers a 3-day money-back guarantee on all paid purchases made on the Platform, whether a Premium Subscription or a Teacher's Mentorship offering.

• You may request a full refund within 3 days of the date of payment, for any reason, without needing to justify your request.

• To claim this refund, contact the Learnloopz support team at learnloopzsupport@gmail.com within the 3-day window, quoting your transaction ID and the date of payment.

• This guarantee applies to the unused portion of your purchase. If a Mentorship session has already taken place and been fully delivered by the Teacher before you raise your refund request, the 3-day guarantee will not apply to that completed session; it continues to apply to any remaining, undelivered sessions under the same purchase.

• Once the 3-day window has passed, purchases are non-refundable, except where Section 3 below (Service Deficiency) applies.

3. Refunds After 3 Days

After the 3-day window closes, we will not offer a refund.

4. How Refunds Work for Premium Subscription

• Premium Subscriptions are billed and processed through our payment gateway partner, currently Razorpay.

• A refund approved under Section 2 will be processed to your original payment method.

• All automatically renewing Premium Subscriptions are processed in compliance with applicable RBI e-mandate guidelines.

6. Non-Refundable Situations

We will not issue a refund where:

• The request is made after the 3-day window

• Your account has been suspended or terminated for violating our Fair Play Policy or Terms and Conditions;

• You attended and received the Mentorship session or made active use of the Premium feature in question, and no deficiency has been shown; or

• The purchase was made under a promotional offer that was clearly marked as non-refundable at the time of purchase.

7. How to Request a Refund

To request a refund, write to us at learnloopzsupport@gmail.com with the following details:

• Your registered name and account email;

• The transaction ID and date of payment;

• Whether the purchase was a Premium Subscription or a Teacher's Mentorship session (with the Teacher's name, if applicable); and

• The reason for your request, and any supporting screenshots, in the case of a Service Deficiency claim.

For accounts utilized by Users under the age of 18, all refund or cancellation requests must be initiated by the authorizing parent or legal guardian from their registered contact email

8. Refund Processing Timeline

Once a refund is approved, we aim to initiate it within 7 business days. Funds are returned to your original payment method from that point, the funds typically reflect in your account within 7–10 business days, depending on your bank or payment provider's own processing timelines, which are outside our control.

9. Chargebacks and Payment Disputes

If you have a concern about a payment, we ask that you contact us at learnloopzsupport@gmail.com first, so that we can resolve it under this Policy.

10. Changes to this Policy

We may update this Policy from time to time to reflect changes in our services or applicable law. The updated Policy will be posted on this page with a revised “Last Updated” date, and will apply to purchases made after that date. Your continued use of the Platform after such changes take effect constitutes your acceptance of the updated Policy.

11. Contact Us

For any refund, cancellation, or payment-related query, please contact:

Company	Learnloopz Technologies Private Limited
Grievance Officer	Syed Sarfaraz Ahmed, Founder
Email	learnloopzsupport@gmail.com
Website	www.learnloopz.com